My experience with Paul's Heating & Air for the past year has been excellent. They are text book when it comes to customer service. They are professionals through & through. Their technicians are highly knowledgeable & skilled & incredibly thorough. They're fastidious in making sure they do it right the first time and making it right if they're not perfect which is rare for them not to be perfect. They take pride in their work. They want to do a great job and that positive, constructive, productive attitude shows. We recently had to replace an aging AC/Furnace unit (17 years old) and the installation of the new Carrier Performance Series was flawless and efficient. The technicians were focused & diligent making sure to dot every technical "i" and cross every technical "t." Also, even though Carrier can be a bit more expensive than some of the budget brands such as Goodman, Carrier and Paul's Heating & Air stand behind their product and their service. It's all about the installation & maintenance, so, with Paul's Heating & Air you not only get an excellent product in Carrier but you also get consummate professionals who know how to install the equipment properly & maintain it properly so you can get the most out of it for many, many years. If it isn't already obvious, I can't recommend Paul's Heating & Air enough. It's money well-spent — a great value for your hard-earned dollar.
Dustin was very knowledgeable, respectful, and arrived 15 minutes before the appointment time. His service was excellent. I wouldn't hesitate to use Paul's HVAC for any repair or replacement needs in the future.
I have always had excellent service from everyone at Paul’s Heating & Air! From Amanda and Marilyn in the office, to Paul, Chris, and all the guys in the field. They show up on time, are respectful of my home and do quality work for a fair price. If you need HVAC work done, you need to call Paul’s!
We had our house built 6 years ago and our ac has never worked good. We had a warranty had them come look at it and they couldn’t find anything wrong. Every year call someone else, still nothing. Today our air went out and called Paul’s hearing and air and within 45 mins the on call tech figured out a major problem that has been there since our house was built ! A filter was crammed by the Evaporator cooler causing no air flow ! I cannot be happier and super impressed !! Thanks so much
I would highly recommend Paul's Heating & Air. We have been with them for 20 years. Every time we have called them they have been there for us and fixed the problem. We own a small family business and love supporting another family business! Paul and Chris are top notch, very thorough, and professional. I give them a 6 out of 5 stars!!!!
Paul’s Heating & Air was great!! They were super professional, they were timely, they cleaned up after themselves. They made sure everything was up and running. They helped explain all the different options we had to choose from and really made us feel at ease. We had several companies come by and give us quotes and Paul was the most thorough and knowledgeable. We couldn’t be happier with our new system!
We have been using Paul's Heating and Air in the Athens area for years. They not only handle our personal home but handle several rental properties for us and have help us out in several emergency situations. They are prompt, contentious, very competent and always a pleasure to work with. I would highly recommend Paul's Heating and Air for all your HVAC needs!