HVAC Reviews
Paul’s Heating & Air, Inc. serves Walton, Gwinnett, & surrounding counties. We aim to gain 5-star HVAC reviews and ratings with every heating and air repair, maintenance, service, installation, and replacement appointment. We look forward to serving you!
Quality & Care with Paul’s Heating & Air
They deserve more than 5 stars. From day one they gave my wife and I multiple options to salvage or go for new units. After weighing out the options my wife and I went for 2 new units. We were given multiple options for each unit during the quote process and the sales pro left me without any questions. He explained how the units work and what would be best for my house size without breaking the bank. I felt like my wallet and comfort were heard and I was in no way pushed into any direction other than what I was comfortable with. The installation team was outstanding in every way. My wife and I came home comfort. I hate doing reviews but this company deserves said review.
Response from the owner:Thank you James for the kind words and for taking the time to give us feedback. We hope you enjoy your new systems.
Always a pleasure dealing with this company. SCOTT is very knowledgeable, friendly, and quite pleasant to have in my home. I will never hesitate to contact them for any of my heating and cooling needs.
Response from the owner:Thank you for the feedback Mr. Ruppert, we look forward to serving you in the future.
Scott came out on the weekend to repair our unit. He was very knowledgeable and was able to diagnose and repair the issue quickly. He went above and beyond to explain what repairs were needed and makerecommendations for our unit. We were well please with his work!
Response from the owner:We're glad he was able to get you taken care of quickly. We appreciate the feedback.
Paul’s Heating and Air is a fantastic company. What I particularly like about this company is they are a smaller business so you can easily see that they hire solid people who are honest and knowledgable at their job. Scott and Patrick were both very professional and were able to fix my heating issue no problem. Their pricing is reasonable and they were great with communication. All around a great company.
Response from the owner:Thank you Jace for your feedback. We appreciate it.
Paul's Heating and Air is the only HVAC company we will use from now on. We had a new HVAC system installed improperly by another company a few years ago, and it had never heated or cooled properly. After mutiple attempts to get it running right, that company went out of business. We then had multiple other companies come by, but any fixes they managed were brief at best. Finally, I found Paul's, hoping for a different result. They sent out their technician Scott Fowler, and he quickly diagnosed the underlying issues and explained everything. He fixed it all the same visit and ended up saving us a fortune by not needing to replace anything. We were cautiously optimistic as the system began working perfectly. Now a few months later, and it continues to work fabulously day in and day out. Zero issues since! Thank you Scott for taking care of us!
Response from the owner:We are so happy to hear that your system is working fabulously and appreciate the great feedback. Thank you.
Scott Fowler, your technician was on time and did a fabulous job. He also explained to me everything he did and what steps I can take to help ensure my system functions as it should for a long time.
Response from the owner:Thank you Rick for the feedback. We are happy that you are pleased with Scott's service.
Outstanding Service from Scott Fowler at Paul’s Heating and Air
I recently had the pleasure of working with Scott Fowler from Paul’s Heating and Air, and I couldn’t be more satisfied with the service he provided. Scott was incredibly professional, knowledgeable, and efficient throughout the entire process. He took the time to explain what needed to be done, answered all of my questions with patience, and ensured that the job was completed to the highest standard.
Scott’s expertise and attention to detail were evident in the quality of his work. Not only did he address the issue with my HVAC system quickly, but he also offered valuable advice on how to maintain it going forward. It’s clear that he takes great pride in his work and genuinely cares about his customers.
I highly recommend Scott Fowler and Paul’s Heating and Air for anyone in need of HVAC services. You can trust them to deliver excellent service every time.
I recently had the pleasure of working with Scott Fowler from Paul’s Heating and Air, and I couldn’t be more satisfied with the service he provided. Scott was incredibly professional, knowledgeable, and efficient throughout the entire process. He took the time to explain what needed to be done, answered all of my questions with patience, and ensured that the job was completed to the highest standard.
Scott’s expertise and attention to detail were evident in the quality of his work. Not only did he address the issue with my HVAC system quickly, but he also offered valuable advice on how to maintain it going forward. It’s clear that he takes great pride in his work and genuinely cares about his customers.
I highly recommend Scott Fowler and Paul’s Heating and Air for anyone in need of HVAC services. You can trust them to deliver excellent service every time.
Response from the owner:Thank you for the feedback Haszaan. We do take price in our work and strive to exceed our customer's expectations. We appreciate your business.
Scott was great! He Went above and beyond to help my family and I out so went didn’t sweat to death over the weekend. Thank you Scott for your hard work and dedication. I would also like to give a big thanks to Amanda for working with me on Scheduling the appointment. She was very helpful and understanding with my own work schedule and made thing happen. I will definitely be calling Paul’s Heating and Air from now on.
Response from the owner:We appreciate the feedback. Thank you.
Before I contacted Paul's HVAC, I received multiple quotes from different companies. Chris from Paul's Heating & Air stood out with his professionalism and patience in explaining the issues with my HVAC unit. He also explained the different systems he was proposing and how they worked. I didn’t get the feeling he was trying to sell me something I didn't need. Additionally, when I left him a message, he immediately called back. After signing the contract with Paul’s Heating & Air, my upstairs unit started blowing warm air about two days before the installation date of the new system. I called Chris to inform him about the issue so he would have the parts when he arrived to install the new unit. Knowing he was extremely busy with other clients; I didn’t ask him if he could fix the problem before the install date of my new system. However, Chris called back immediately to let me know he was in the area and didn’t mind swinging by to fix the unit. He said it would be a quick fix and indeed it was. Chris demonstrated excellent customer service (which is rare these days), I was truly grateful and at that moment I knew I made the right decision by choosing Paul’s Heating & Air.
Fast forward: When Chris, Scott, and Jim came out to install the new HVAC they covered my floors with a protective cover, explained the warranty, registration, and how to use the system. They were friendly, cheerful, very professional and demonstrated great teamwork. This was another sign that I made the right decision by choosing Paul’s Heating & Air.
I highly recommend them.
Fast forward: When Chris, Scott, and Jim came out to install the new HVAC they covered my floors with a protective cover, explained the warranty, registration, and how to use the system. They were friendly, cheerful, very professional and demonstrated great teamwork. This was another sign that I made the right decision by choosing Paul’s Heating & Air.
I highly recommend them.
Response from the owner:Thank you for the feedback Ms. Sheats. It's been our pleasure serving your HVAC needs.
Professional and very nice person Thank you Guy. Scott Fowler..
Response from the owner:Thank you. We appreciate your feedback.
Scott did a great job explaining the issues with our unit and getting our A/C back up!
Response from the owner:Thank you for the feedback Kasey.
Been very responsive all these years. Scott Fowler good guy
Response from the owner:Thank you for the feedback and your continued support. We appreciate it.
Scott was very thorough and helpful. Not only did he tell me there was not anything to fix he opened up my vents in my crawl space and made recommendations to help prevent future problems. He was friendly and chatted with my sister and I and he even wore shoe covers in the house. I would whole heartedly recommend this business.
Response from the owner:Thank you for the shout out. We appreciate your feedback.
Had a great 1st experience using Paul’s for servicing of my 2 Daikin Fit Inverter systems.
The price was very fair and the technician, Scott Fowler, was very knowledgeable about my systems. Scott pointed out a drainage flaw in my upstairs system which i will fix immediately. Thanks.
The price was very fair and the technician, Scott Fowler, was very knowledgeable about my systems. Scott pointed out a drainage flaw in my upstairs system which i will fix immediately. Thanks.
Response from the owner:We're glad you are pleased with Scott. Thank you for the feedback. We appreciate it.
Scott Fowler is a great worker and has great customer service 👍🏾👍🏾👍🏾
Response from the owner:Thank you. We appreciate the feedback.
I would definitely recommend Paul’s Heating & Air. Scott was very knowledgeable. I will be using their service in the near future for preventative maintenance needs.
Response from the owner:Thank you for the kind words. We will pass this on to Scott. We look forward to seeing you for your preventative maintenance.
Scott was amazing! He explained what was going on with my unit so clearly and even gave a little science lesson. Maintenance was completed and the unit reset and we’re back to hearing our main floor! Super professional! Thank you for your service Scott!
Response from the owner:Thank you for your appreciation. We like Scott 😁also and will show him your review.
Response from the owner:Thank you.
Scott was great! He explained what was going on with my unit and options after a thorough inspection.
I would highly recommend Paul's Heating & Air Inc
I would highly recommend Paul's Heating & Air Inc
Response from the owner:Thank you Lisa. We will let Scott know you were happy.
Response from the owner:Thank you!!
Scott Fowler was very courteous. He explained to me what was going on with our unit. I’m very satisfied.
Response from the owner:We sincerely appreciate your business and your valuable feedback. Thank you.
Awesome Scott wouldn't recommend anyone else lovelove
Response from the owner:Thanks so much for taking the time to leave us a 5-star rating – your feedback is greatly appreciated!
Very courteous technician
Helpful too
Helpful too
Response from the owner:Thank you Sheela for your kind words. We appreciate the feedback.
Fast response, friendly, courteous and reasonably priced. Safety conscious, checked for leaks before leaving. Very satisfied with service will definitely recommend to others.
Response from the owner:Thank you for taking the time to leave us feedback. We are glad that you are satisfied and appreciate the recommendation to others.
I had Scott come out today to troubleshoot my heating system in my house. Scott was knowledgeable, patient and caring. He explained everything he was doing and I recommend him and Paul's Heating and Air!
Response from the owner:Joe, we are so grateful for your kind words and 5-star rating.
Scott Fowler was very knowledgeable and friendly.
I will use them again.
They are. Lucky to have Scott on board
I will use them again.
They are. Lucky to have Scott on board
Response from the owner:Thank you George for the feedback. We consider ourselves lucky to have Scott as well.
Scott was professional, friendly and very efficient. I was just going to pay for a one time service but after he came by and serviced our unit this morning I signed up for a yearly agreement
Response from the owner:Thank you for the review!! We are glad you are happy with our services and look forward to your next visit!
Scott Fowler was a very big help! Was informative and told me upfront what my issues were.
Response from the owner:We are glad Scott was able to address all of your questions and concerns! Thanks for the review!
Scott has serviced our home since 2013. He's very professional and he knows his job..The company is of good value..Always very good cleanup from job..He's very friendly and answered all my questions..we would recommend to our family and friends.
Response from the owner:We appreciate the opportunity to serve you. Thank you for your continued support through the years.
Scott was awesome very informative and a pleasure to have at my home
Response from the owner:Thank you, Yolanda for giving us the opportunity to serve you. We appreciate the feedback.
Thanks for the prompt service on a Sunday!
Response from the owner:Cindy, it was our pleasure to be of service to you!
Scott did a fantastic job!
Response from the owner:Thanks Michael for the feedback.
Technician came out and was on time. Checked outdoor condenser and cleaned it. Cleaned and checked operation of furnace. I always have a great experience with anyone from Paul's Heating & Air. I would recommend this company to anyone that needs their system serviced or replaced.
Response from the owner:Thank you Mr. Hodge for taking the time to leave us a review. We appreciate having you as a customer.
Paul's HVAC Inc has provided excellent service and product to our home for 20 years. Their entire staff are professional, knowledgeable, qualified, courteous and conscientious. We consider them like family.
Response from the owner:Thank you, Mr. Bieller. It has been our pleasure doing business with you for 15 years.
Great service had a new unit put in six months ago and works great! Scott is a great guy!!
Response from the owner:Thank you Gail. We're glad you're unit is working great.
Great experience will definitely use again
Response from the owner:We're glad you had a great experience and look forward to serving your needs in the future.
Pleased to have Scott here in my house. A good, honest person.
Response from the owner:Thank you Sally.
Installed T connector to our gas line.
Response from the owner:Thank you Emily. Glad you were happy with our service.
I have used Paul's for years, always with excellent results. This most recent experience was no different. In addition to regular maintenance, I had a specific problem with a duct and Anden was able to assess and alk me through potential causes and solutions with clear explanations. Highly recommended!
Response from the owner:Chris, thank you for trust and support in our services. We appreciate the feedback.
Scott was amazing!!! So friendly!! He was so patient answering all our questions. He checked everything and made sure we knew about everything needing done. Because of his excellent service and suggestions we signed up for the annual maintenance program!
Response from the owner:Rena, we are so glad you joined our maintenance program. We look forward to servicing your HVAC systems.
Response from the owner:Thank you. We appreciate the feedback.
Scott was great! He was very thorough and took time to explain everything in detail to my wife.
Response from the owner:Thank you for the feedback Mr. Brown.
We bought a system from Paul’s Heating and Air a couple of years ago and have been using them ever since
Scott and Ander are the two maintenance guys that have come out to our house on numerous occasions and they have been awesome
Always on time, always courteous and professional and just generally nice guys
I would recommend them to anybody
Scott and Ander are the two maintenance guys that have come out to our house on numerous occasions and they have been awesome
Always on time, always courteous and professional and just generally nice guys
I would recommend them to anybody
Response from the owner:Thank you Paul for your trust in our team throughout the years. We appreciate your feedback.
